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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 6,419 total complaints in the last 3 years.
    • 2,115 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo is not waiving late fees when I have never had a late fee before.

      Business Response

      Date: 05/16/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 4/5/25, I closed my Wells Fargo account and received a check for the total balance of *******. This bought my account balance to zero. I was told the account was closed as requested. This occurred at the branch at. ***************************************************************************** The teller was very friendly and efficient, and the bank had been good to deal with. I just closed the account to consolidate some things. Weeks later, I received an account statement with a $10 negative balancea service charge for the account I had closed. I called Wells Fargo, was assured it was an oversight, and that the account would be closed. I then received a letter dated 5/4/25 stating my account could not be closed because it did not have a zero balance. I immediately called Wells Fargo. After holding for nearly 15 minutes, I gave up. I would like my account ************************ to zero AS IT WAS THE DAY I CLOSED IT! And simply close the account. Otherwise, they will continue to charge me every month for a closed account. Thank you

      Business Response

      Date: 05/16/2025

      Please see the attached Bank response

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter someone filed for credit for a credit card I did not apply for. When we called them and they asked for more personal information starting with a birthdate before they would send us to the fraud dept they said they couldn’t help us and there was nothing they could do. When I asked if they would process the card if we didn’t she said they could. I told her it was not me. But she said she couldn’t do anything for us if we didn’t give more personal information. CLEARLY SEEM TO BE TARGETING ELDERLY My husband and I were both on the call and we hung up. You can respond to myself or my husband ***** ******. But we do not want Wells Fargo to set up any accounts in our name!!!!

      Business Response

      Date: 05/14/2025

      Please see the attached Bank response

      Customer Answer

      Date: 05/14/2025


      Complaint: ********

      I am rejecting this response because: while I accept the response this is cancelled and rightfully so. I still feel you are targeting elderly people. I am not fully convinced it wasn’t an attempt on your part to sign someone up for something. The fact that you even called back a second time to attempt to get information supports this. 

      Sincerely,

      Patricia S*****

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account with ********************** was initially free and then was changed without my consent. Looking for refund starting January of 2025. In the amount of 10 dollars

      Business Response

      Date: 05/12/2025

      Please see the attached bank response. Any referenced enclosures have been sent to our customer.  

      Customer Answer

      Date: 05/12/2025

       
      Complaint: 23304885

      I am rejecting this response because:

      I am writing in response to the correspondence I received regarding the complaint I filed against Wells Fargo concerning my account and how it was handled. 

      I am rejecting Wells Fargo's response due to the documentation not matching the claim stated. 

      Wells Fargo mentioned that my savings account was changed to a checking account in 2023 but I have documentation for both accounts starting from ********************************************* function of the account has changed.

      Despite my multiple attempts to resolve this issue directly with them including emails, and talking to representatives over calls. I have not received a satisfactory resolution. 


      I believe it is crucial for the Better Business Bureau to be aware of the ongoing issues with Wells Fargo for the sake of protecting consumers. I request that my original complaint remain active and that you continue to assist me in seeking a resolution. 
      Thank you for your attention to this matter. I look forward to your continued support. 

      Sincerely,

      ********* *******

      Business Response

      Date: 05/15/2025

      Please see attached bank response; enclosures have been forwarded to the customer.

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 31, Wells Fargo will not accept my report of fraudulent activity I was scammed out of $47,300 by a Wells Fargo "employee"Wells Fargo will not take the Cash Advance fraud off of my credit card and is repeating that I am a liar about getting this cash advance. The checking and saving aside, I need this charge taken off my credit card and they will not help me in any way and are insisting they can not and will not help me. We are working with local law enforcement regarding the fraud but Wells Fargo's security is very weak and my personal information was compromised. As a side note, a mutual friend had the same thing happen to her on the same day at almost the same day. She will also be filing a complaint. We believe the person who called us pretending to be an employee is an actual employee. Our personal information should have not been that easy to obtain and Wells Fargo is taking no responsibility for this occurance

      Business Response

      Date: 05/13/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 05/14/2025

       
      Complaint: 23301594

      I am rejecting this response because:

      Wells Fargo was unwilling to help me. They did not respond efficiently to my complaint and gave me a response word for word as they sent in a form letter. I advise them that during the time that the cash advance theft happened I was in the doctor's office that I have proof I was getting a procedure. They will not look further into this matter and close the case a long time ago without addressing my new complaint. This is blatant credit card fraud that they refuse to address. Furthermore the issue of my personal account was compromised due to their lack of cybersecurity measures. I am now going to the ************************ I'm going to address social media and also my local TV stations I am very very upset that I am not getting help with this matter. Again Wells Fargo should not have leaked any of this personal information and they will not investigate this could possibly be an inside job they simply do not care about their customers do not care about their cybersecurity and are unwilling to take any responsibility. Any kind of credit card fraud should be addressed and they refuse to do it these are poor business practices and I will not give up until I get satisfaction

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my dissatisfaction with the Clover/FDMS equipment leased through Wells Fargo Merchant Services in 2022. Despite being told the equipment included a required warranty, I was informed during a recent service request that the leased equipment is no longer serviced or supported, even though I have been paying for the lease for three years. This was discovered after experiencing malfunctions with the device. I spent over 2 hours being transferred between Clover, Wells Fargo Merchant, and FDMS without resolution. I require working equipment to be provided before returning the malfunctioning unit, a return label for the current equipment that they said I would need to pay $416.48 for if not returned, and confirmation that I will not be charged the month-to-month lease/rent fee outlined in the April 4th letter if I choose not to buy the malfunctioning equipment that they no longer support. The lack of clear communication and the apparent inability to service equipment for which I am still being charged is unacceptable and feels unethical, and I request assistance from someone capable of resolving this issue and providing a functional setup. I would appreciate a credit in the amount of the montly lease payment back dated to the original call when they told me the equipment is no longer supported.

      Business Response

      Date: 05/15/2025

      Please see attached bank response. 

      Customer Answer

      Date: 05/15/2025

       
      Complaint: 23295571

      I am rejecting this response because:

      The information they stated is incorrect.  Our leased equipment is the equipment that is not functioning and that they stated is no longer supported and this is documented in the calls. The letter sent to us on 4/3/2025 states our lease will end with FDMS.  Lease number ***************

      This was part of our initial complaint with the company via phone conversations- everything is so convoluted and confusing that none of the representatives know who to transfer to, which machines are working, which machines are supported and which one is malfunctioning on the lease....it is unacceptable service. 

       

      At this time I want a representative with the power to make a difference to call us so that we can start a process to return the 'leased equipment' that ended on the 11th , and I would like to proceed with closing our Merchant service with Wells Fargo once we establish a relationship with a competing company.  We will also be continuing this complaint with the Attorney General to see if there is anything further they can do to help us in this process. 

       

      We have been asking for a call for over a week after escalation of this issue- they have yet to get a representative that can handle all of the issues and retain our business. 

      As a personal client since 2000 and a business client since 2013- we are extremely disappointed in the service (or lack there of) that has been offered in this case. 

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,I am writing to express my deep concern regarding several unauthorized account with WFBNA CARD Account number: ******** Account balance: $10,718.00, which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my ********************** reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

      Business Response

      Date: 05/09/2025

      Please see the attached Bank response

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells Fargo Reflect credit card is the least consumer friendly credit card EVER. I have already disputed their inaccurate payment deadline advertisement (11:59 PM PST) which they send through email and DO NOT HONOR after they fail to specify which payment channel the cut off time actually applies to. I had complied with the advertised cut off time most times, with a few exceptions, and every single time they have charged me a late fee and negatively remarked my account. When the discrepancy in their emails was brought to their attention (WITH PROOF), they REFUSED to offer me a solution and refused to acknowledge the discrepancy or correct it. When I escalated my complaint and forwarded the emails with said discrepancies, they refunded SOME late fees, not all, and FAILED to remove the negative remarks on my ********** a result, ********************** has now RETALIATED against me and lowered my credit limit using a credit pull that I did NOT authorize and have cited several factors for lowering my credit limit, such as recent late payments, high balances on OTHER credit cards AND late payments in the last 24 months. Ive had the Wells Fargo card for less than 1 year!!! Wells Fargo also lowered my credit limit after I have been working hard to pay $$$ towards other debts, lower my utilization to 25% on the same day that they lowered my credit limit!!!The Wells Fargo Reflect credit card is the WORST credit card I have ever had. I will NEVER recommend this card to anyone. There are much better, consumer friendly cards out their that actually do what they claim to do and don't make false advertisements. This, is NOT it. Do NOT trust Wells Fargo. Scammers 1000%Wells Fargo needs to correct my unethically reduced credit limit, and refund the rest of my late fees.

      Business Response

      Date: 05/15/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/2 our payroll was direct deposited into our bank account. The bank account had a levy put on without us knowing and they took the money and the bank froze our account. We settled the issue with the creditor at 9 am Friday morning and confirmation of that was sent to the bank at 9:48 am in which the creditor received confirmation that the bank received it. We were told by three different Wells Fargo employees via phone that it would be unfroze that day because as long as it was received by 3pm it would be processed that day. It was not processed and were then lied to again multiple times Monday morning when trying to get answers from Wells Fargo. At this point due to their dishonesty we have multiple payments that tried to come out and caused us late fees. When we try to call and speak to them, which have done 10 times as of Monday at 10:30 am they will hang up or just forward us back into n the que. I feel at this point their dishonesty, lack of ability handle the situation goes against their companies code of ethics.

      Business Response

      Date: 05/13/2025

      Please see the attached bank response.

    • Initial Complaint

      Date:05/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with wells fargo, I do not have a contract with wellsfargo they did not provide me with the original contract as i requested

      Business Response

      Date: 05/14/2025

      Please see the attached bank response. Any referenced enclosures have been sent to our customer.  

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