Complaints

This profile includes complaints for Two Men And A Truck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Two Men And A Truck

  3653 Trailer Dr Charlotte, NC 28269-4496

  
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  Two Men And A Truck

  725 Cherry Rd Ste 142 Rock Hill, SC 29732-3143

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified 2 Men and a Truck Rock Hill of stolen items during the January 23, 2025 packing process. Management assured me of a thorough investigation, but despite multiple follow-ups, I received no updates. Additionally, I reported damage to my new home and furniture, during my January 24, 2025 move, requesting necessary forms and instructions, which were not provided. Due to their inaction, I was forced to contact the authorities and media. I have photos of the damage. I was unable to enter my email address. It is **********************************************

  

  Business Response

  Date: 03/11/2025

  Dear Mr. *********************** you for bringing these concerns to our attention, and for your patience while we review all available information. We understand how stressful it can be to feel that items are missing or damaged during a move. Our aim is always to provide a trustworthy and professional service, and we sincerely apologize for any distress you have experienced. We conducted a thorough internal inquiry regarding the ring you reported missing. This included speaking in detail with the individual you believed to be involved and reviewing the circumstances of the move. We have documented a statement from the team member you identified, indicating that he had no knowledge of the missing ring or any additional items. We encourage you to pursue a police report if you believe further investigation is warranted. We will gladly cooperate with any official inquiry to help ensure that you receive all necessary information. We understand you also have concerns about damage to your belongings. While we acknowledge that you were dissatisfied and declined our offer for on-site review or repairs, we remain open to working with you if you decide you would like assistance or compensation under our claims process. Please let us know if there is any updated documentation or photos of damaged items so we can properly assess your concerns.
  
  Thank you again for taking the time to share your concerns. We look forward to the opportunity to resolve this matter and regain your trust.

  Customer Answer

  Date: 03/13/2025

   
  I am rejecting this response because: 

  Good morning,
  Thank you for the awaited investigation follow-up. I realize that it's my word against theirs, and knew already the theft would be denied. I can't prove this happened and I really need to let it go. There are other items missing too... I filed a police report but expect the same outcome. I do have damage to my new home and property, I have taken pictures I can send to you, I was able to attach only 5. I was not offered an on-site review and still need a claim form, and instructions requested in my previous emails. Damage includes a cracked garage door window, exterior siding swipe, interior trim chips, wall scrapes. As far as damage to my personal property, broken stemware, damage to my primary bedroom dresser top, secondary bedroom headboard scuffs, dented grill top, dent on my patio table, deep scratch, bottom front on my washing machine. If you can take care of my concerns, you will regain my trust. Your follow-up BBB message did not include who this message was from. I need your contact information and email address. Once the damage is addressed, I will be glad to close out my complaint. Again, thank you, ***** Gallagher 
  

  
  

  

  Business Response

  Date: 04/01/2025

  Dear *** *********, 

  First off, we'd like to apologize for any confusion caused during this process. Our General Manager, *********************, has tried calling you several times this morning to discuss your move, and walk you through the damage claim process. You can contact him at ************, or via email ************************* To begin the damage claim process, please click on the following link, and complete the form: *************************************************************

  Once the form is completed, we will receive a notification, and the damage claim will be opened and processed. Please contact our General Manager (*********************) if you have any questions, or need any assistance with this process. I do encourage you to get in contact with him. 

  Thanks, 

  Dylan