Complaints

This profile includes complaints for Erie Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Erie Home

  3516 Granite Cir Toledo, OH 43617-1172

  
• 

  Erie Home Basement Solutions

  24 Industrial Park Cir Rochester, NY 14624

  
• 

  Erie Home

  6057 Corporate Dr Ste 1E East Syracuse, NY 13057

  
• 

  Erie Home

  1247 N Church St Ste 8 Moorestown, NJ 08057

  
• 

  Erie Home

  60 E Hanover Ave Ste B-3 Morris Plains, NJ 07950

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract Cancelation within 3 day cooling off period. We have called twice and sent 3 emails to cancel and no one has contacted me to sign Cancelation papers, the receptionist told me was necessary. We are within our rights to cancel.

  

  Business Response

  Date: 05/19/2025

  We apologize for any inconvenience this may have caused. Please note that your contract with Erie Home was officially canceled on May 15, 2025.
  

  Customer Answer

  Date: 05/19/2025

  
  Complaint: 23342458
  
  I am rejecting this response because: I was told by erie home in order to officially cancel we, my husband and I, need to sign a cancelation form required by erie home. We have not been contacted to do so and would like that provided either digitally or in-person.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/28/2025

  A signed cancellation form is not required if the customer has already spoken with the Sales Manager to cancel the order. In this case, the customer has since spoken with the Sales Manager, and it is understood that the order has been cancelled.

  Customer Answer

  Date: 05/29/2025

  
  Complaint: 23342458
  
  I am rejecting this response because: I have not spoken to anyone so that is incorrect. I have sent 3 emails, with no response and called twice, the only person I've spoken to was an assistant who told me, I needed to sign said form. If I could receive email confirmation of my cancelation for my records, stating a cancelation form isn't required than I will be happy with that.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new roof. They added some features that would reduce future problems and touted the national business and how it may benefit me as I have rental property in another state. They included in their job more vents and a fan that would resolve moisture and heat problems in the attic. They also added a type of gutter guard. This was a small job, as the house is only 900 square feet so the gutters are only on the front and back of the house. The front is working as it should; however, during a recent downpour the water was flowing off as if their was no gutter, in an absolute waterfall. Since I have gutter guard on my own home I knew this was a problem. I called for service and they said they would get CALL ME BACK IN 24-48 HOURS. Didn't happen. I called back and the receptionist stated the eves wasn't covered. I asked how that could be since they installed it. She again said I would be contacted in the same time frame,- didn't happen. In short, this has been one of the worst customer service I have ever experienced, I only want it fixed. I just called again and they cut me off. The installer was Erie home, Granite Circle, Toledo, Ohio

  

  Business Response

  Date: 05/15/2025

  Erie Home apologizes for any inconvenience this may have caused. We have since visited the property and completed a roof inspection. However, please note that we did not install the gutters on the home.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on 05/08/2025 with Erie Home, I dealt with Caleb ****** Field Representative ************. Office Administrator is ****** Box, Installation Manager ***** ****** ************. I would like to ****** this contract. I do not wish to move forward with the company. They put around ****** something on two different credit cards for me. Totally $50,000 something. I would like for this contract to be voided and a full refund. I was not given a copy of the contract. The company is located on ******* in ************, **.

  

  Business Response

  Date: 05/15/2025

  Erie Home apologizes for any inconvenience this may have caused. The contract was officially canceled on May 12, 2025. We are currently awaiting a call back from Mrs. ******* to confirm her preferred refund method, and that process is already underway.
  

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am receive the full amount of $27,000 be restored on my **************** credit card, and the full amount of $13,700.00 be restored on my Citi Card. 

  I was asked to pay the full amount of  instead of the project instead of the customary down payment

  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Met with salespeople ***** ******* & ******* ******* from Erie Home to reroof my home on 4/15/25. I gave a 10k deposit. - On 4/16/25, I received a telephone call from ****** ********, Installation Manager, to inform me that they would be able to come out on 4/19/25 to complete the job in 1 day. - On 4/19/25 I made multiple phone calls and text messages detailing the damage done to my property (over 10k), which needed to be addressed. The job was not completed in 1 day as promised, maybe half was done. I contacted ******* the salesman, who in turn contacted ****** *********** Office administrator. I was again assured that they would make everything right. There was no communication as to when they would return to complete the job. - On 4/20/25 at 8:40 pm I called ****** ********, Installation manager, to find out if they were coming to complete the job the next day or when? There was no answer, so I left a message. I never received a return phone call. - On 4/21/25 the roofers returned and completed the roof. In the meantime that morning the Coweta County Assessor’s office happened to show up to inspect the pool and fence I had installed last year. The inspector looked up at the roof and said I see you have a new roof here. Then he is on his tablet and proceeds to tell me that there was no building permit pulled. I said what? You’ve got to be kidding me. I went right over and told *****, from Erie Home. - I have made many attempts to contact Erie Home and resolve all the issues. To this day, 4/30/25, they have yet to provide a building permit and any resolution to all of the damage they caused at my house.

  

  Business Response

  Date: 05/13/2025

  Erie Home apologizes for any inconvenience this may have caused. We’ve been in contact with the customer to address and resolve the issues, and they have also been provided with the Regional Manager’s direct number in case anything further arises.
  

  Customer Answer

  Date: 05/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23270477, and find that this resolution is satisfactory to me.  While it isn’t the response that I hoped for we resolved the dispute on May 14, 2025.  
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is a total scam. Quoted me at $40,358 for patching leaks & replacing the shingles, yet parts barely came to $10,000 & that’s when I included replacing all ocb boards (they weren’t gonna replace them all), using the more pricier underlay, & including all the tools I would need meaning their labor cost would be over $30,358. I was told I needed to pay $100 to lock in the price upon signing the contract while waiting on a loan approval for financing, being told that $100 would be refunded upon cancellation of the contract. The contract stated I had 3 business days prior to midnight on the 3rd day after the date the contract was signed to cancel the contract. I cancelled on the 3rd business day then received a call being told they already ordered the material during the allotted cancellation period & that I would have to pay a restocking fee. I reached out to the main office where they tried saying it’s out of their control, but after awhile of talking to them on the phone they changed their tune & said I would be refunded my $100 in 3 weeks (though the contract says 10 days after cancellation) which I’ll believe when it happens which is highly unlikely especially after receiving an email from 1 of the places Erie Home applied for a loan under the name Erie construction for me to finance the roof & they tried pulling a fast 1 & applied for $100,000 instead of $40,358 knowing the money would have been paid directly to them where all they had to do was tweak the numbers so I wouldn’t know how much they actually received all the while I would be paying on a $100,000 loan thinking all they got that I’d be paying on would be the $40,358. I even have audio recordings because when I don’t trust a company you better believe I’m recording our phone calls. If they don’t wanna refund my $100 then I’ll have no choice but to get my credit union involved & Erie Home can take it up with them as to why they wanna be in breach of contract & wanna keep my money

  

  Business Response

  Date: 05/07/2025

  Erie Home apologizes for any inconvenience this may have caused. We have processed a refund of $100 to the credit card originally used for the transaction. The refund was completed on our end on May 1, 2025.

  Customer Answer

  Date: 05/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new roof installed by **** in December 2024, I signed a contract electronically for the work to be done. The roofers came out and installed the new roof, the job was completed 12/5/2024, when I signed the completion certificate I asked about the warranty, contract and rebate check and was told I would receive them in the mail by the end of the month. To make a long story short I have not received any of these from Erie, I have made several attempts to receive these items, I contacted the representative that I originally spoke with and signed the contract with several times and have sent him an email notifying him of my situation, he assured me someone would take care of the issue and so far nothing has been done. I financed $42,000.00 dollars to have this work done, and have made all my payments, and fulfilled my part of the contract, I would appreciate it if **** would do the same. I hope you can help me as I have gotten no response from this company.

  

  Business Response

  Date: 05/09/2025

  Erie Home apologizes for any inconvenience this may have caused. The rebate check in the amount of $1,500 was mailed out today 5/9/2025. For your reference, Ive also included a copy of the contract, which contains the warranty details.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Erie Home replaced our roof and gutters this past March. In the replacement process, there were items that were damaged. A bronze Flying Eagle with moving wings had a wing broken off and it is beyond repair. We also paid to have it installed. Six hose guards were also broken.**** from Erie Home ************** sat down with us and went over the damaged items and agreed on $800.00. This was on March 27th and said that we would be receiving a check in a week to 10 days. He answered a couple of texts and stated that he had contacted the accounting department for reimbursement. Now hes not answering our texts or returning our calls. Thanks! *********** ******

  

  Business Response

  Date: 04/29/2025

  Erie Home apologizes for any inconvenience this may have caused. The check has been processed through our accounting team and will be mailed out on Friday 5/2 in the amount of $800.
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5/2025 I had Erie Construction Midwest over to give me a roof estimate. I initially agreed while the rep was visiting me in home. However the next day I called the rep back to cancel and I was assured that my project would be cancelled and any deposits would be refunded. It has been two weeks since then and I havn’t received my refund and when I call the Erie offices people don’t answer the phones. When I text with the local office administrator Dominick he plays dumb like he doesn’t know what I’m talking about. No work has been completed, and I do not wish to move forward.

  

  Business Response

  Date: 04/29/2025

  Erie Home apologizes for any inconvenience this may have caused. The refund check for $4,180.00 was sent via FedEx on Thursday, April 24th, and was delivered on Friday, April 25th.

  Customer Answer

  Date: 04/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Donita Harnage l

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-3-25 we started an our basement waterproofing project with Erie Home and paid ********* dollars plus an additional ***** dollars for beam installation. On 3-3 they started work for this project telling us it would be about a three day process on 36. They hit one of our water pipes in the house and told us that one of the rooms in the basement would need beamsupport so they were unable to move forward with the job. We paid the additional $6200 to have the beams put in from 36 to 2. We were unable to get in contact with anybody in the company to see when the job would be completed we were left with a huge hole in our floor for over a month where they hadhit our pipe on 42 a man came to fix the hole, but did not finish. The job initially started on 418 again after weeks no contact with the company they came to fix the rest of the job but to find out that they improperly installed the drainage pipes on the floor after being told that yes it was hooked up properly they have left my house with huge holes in my floor and no beams supporting my wall and I still do not have a finish date on when they are going to complete my project. And now I am worried about the integrity of the rest of the project.

  

  Business Response

  Date: 05/02/2025

  Erie Home apologizes for any inconvenience this may have caused. We have since visited the property to address and resolve the customer's concerns, and we are committed to ensuring their satisfaction moving forward.
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on July 22 of 22 we signed a contract with Erie home for a roof installation with metal shingles. They came installed after that wenoticed a leak in the attic during a storm. I called them back. They came out. They attempted to fix it in the back valley they did it rained again. It leaked again. They discovered it was leaking around my back chimney, which is Stone. They then took about five cases of caulking, different colors, and put it in between my stone and tried that that did not work. I calledthem back again. They came back out again, then attempted to put a piece of wood around the chimney about 2 foot up screwed it to whatever then caulked it again then put some flashing stuff made it look horrible and it still leaked then as it’s raining, I have a waterfall down my wall on the front of the house around my front dormer they did not use any flashing to keep this from happening. I then called anotherroofing company to come out to see if they could fix my problem. They had notified me that the roof was improperly installed. There was no used around the chimneys both chimneys around my front dormer where my waterfall is happening in my living room. Also, my ridge cap was improperly installed. It is crooked. It is leaning and I am gonna end up having leaks later down the roadI attempted to contact home office. They have done nothing. They told me that using caulking is a common thing. Never have I ever had that now my chimneys need to be restored because they have ruined the integrity of my chimneys it is horrible. I will never use this company again. They do not stand by their product, northern labor nor their warranty nor their word.

  

  Business Response

  Date: 05/22/2025

  Erie Home apologizes for any inconvenience and is actively working with the customer to address their new request and reach a resolution.

  Customer Answer

  Date: 06/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23201029, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******