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Moving Companies

Coleman Worldwide Moving, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Coleman Worldwide Moving, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 92 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am active duty *************************. I recently was stationed in ***************, ** from ************,**. Coleman was part of my move. They lost half of my household items and are not doing anything significant to find the missing items. The missing crates had a couch, a king size bed frame, a TV, a handmade redwood table. Kitchen items. Clothes, shoes. A dog bed. Coleman and Tier One have a list of the missing items.

    • Initial Complaint

      Date:08/27/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 17 June 2024, I signed a contract for moving furniture and personal property from *******, **, to ***************, **. Contract stated maximum cost of $12,152.92. It could be a lower price if shipping weight was less. Because of the timing I had to pay full total when *** were delivered at ***************. On 6/11/2025 I purchased a cashiers check for the $12,153.92 contract. HHGs were loaded onto the van and it went to the storage facility to wait for additional load(s). The moving van was loaded and weighed on 18 June 2024. Weight was less than contracted. Shipping cost had decreased to $11,168.79 - a $984.13 decrease. We learned this while encountering to ***************. When the **** were delivered I spoke to the customer service representative, ******** ******** about the cashiers check being $900 + more than reweighed amount. She said there was no problem, accounting would send funds for the difference. She said it would take 4 - 6 weeks to process the refund. That was 11 weeks ago. Still no refund. I think they are trying to defraud me or they have one of the most ignorant accounting departments in business. All Im asking for is credit the $984.13 I paid - no more; no less.

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payment there was no communication about how to make payment prior to the move. We were given a payment link on Friday afternoon, May 31, 2024, for packing that was scheduled for Monday, June 3, 2024. This resulted in a $275 credit card fee. We were prepared to pay earlier and had we known there was a fee, we would have paid by check.Piano Fee we were charged a special handling fee for a piano, totaling $102.19. We do not own a piano.Late delivery approximately 75% of our possessions arrived 1 day late while the other 25% arrived 9 days late, all acknowledged by Coleman Allied. Stated compensation is $100 per day late and we received a check for a total of $100. We were also not informed to keep receipts for any necessary items purchased as a result of late shipping.Packing/materials/labor items were poorly packed, and some furniture was not padded resulting in many damaged and ruined items. In some cases, little to no packing material was used in boxes. We paid $2,865.96 for packing plus some portion of $9,135.44 for labor for packing as described by the Coleman Allied brochure and salesman description. Services paid for were not rendered in full.Reassembly Part of the moving expense we paid for was the disassembly and reassembly of some furniture. No disassembled furniture was reassembled upon delivery. Service paid for and not received.Not shipped Approximately $1,000 of Oak (Red and White), Cherry, and Walnut woodworking lumber was lost/not shipped.Home Protection the driver failed to protect floors with floor runners. Newly cleaned carpet was soiled and wood flooring was damaged.We have pictures but your form won't allow us to upload them. They can be provided when needed.

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The moving company has not delivered the items within the agreed-upon timeframe, causing inconvenience, a loss of confidence in the company's ability to provide stellar customer service, and unwanted additional costs.

    • Initial Complaint

      Date:07/17/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business had a contracted delivery date window that was delayed MORE than one week. This has created a financial and emotional hardships for myself and my family. I am also losing wages having to take additional time off work for delayed delivery. The offered reimbursement for items purchased or daily per diem of $100 a day is NOT adequate. I still do not have my household goods which are now scheduled to be delivered tomorrow (18th) and Friday (19th) and were contracted to deliver no later than the 9th. So far Allied has denied requests for bill adjustment and is expecting payment in full tomorrow!

    • Initial Complaint

      Date:07/15/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Where to begin? We moved from ** to **. The movers showed up when they were supposed to, just to lull us into a false sense of security. They gave us a six day delivery window. We heard nothing during that time (common theme). So I called them on day 5/6. And to my surprise, our belongings had not even left SC. And even better, they couldn't tell me when they would arrive. After 5 days of radio silence, we found out our belongings would be delivered 10 days late. They told us to buy what we needed to get by, and they'd reimburse us. Another lie. Our belongings arrived with many boxes damaged, our antique dining room set damaged, and all of the hardware for all of our beds and dining tables missing. Their reply is the picture of indifference. RUN, DONT WALK AWAY FROM THIS COMPANY!!

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired this moving company and have had constant trouble since our move date. They sent the incorrect truck resulting in a second truck needing to be sent. Since then they delivered one truck on our multi-state move but have not delivered the items in the second truck. The delivery period was 6/16-6/20. We are now past that. They were to call with an estimated delivery time but have not done so. At this point it is unclear that we will receive our other items. We would like quick delivery and a reduction in fees to be paid due to the failing by the company to comply with our agreement and the mental impact to us for not knowing when we will be able to complete our move and receive our valuable items. They are also affiliated with allied van lines.

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a moving company that was suppose to pick up our personal effects 4/11/2024 they did not get it all claiming their truck was too small. They were suppose to come back the next day and didn't. I called and they told me 100% it would be the 13th. They did not show that day either. The day after that was easter. and Monday was our closing date. The workers refused to take all of the remaining items (they took about 80% of what was left) so i had to rent a trailer to bring the remaing stuff with me. I had to push off our closing 2 days and cost us 3000 in penalties. I lost a job that I was suppose to start on Tuesday because I had to tend to closing responsibilities. We were also delayed in finding a house because my offer letter was rescinded because of the delay. I now have employment and have found a house. We needed to rent an extra month. They are now trying to charge me a premium rate because this new delivery falls in their "busy season". At this time they still have my belongings and are seeking an additional 4k

      Customer Answer

      Date: 07/26/2024

      They are completely ignoring me at this point and ignoring my claim now that I have written documentation on. 
      The situation keeps getting worse.  The credit card i used for payment is now due and I want to be charged fairly.  It is a large sum of money to be out if I'm not obligated to pay that amount. 

    • Initial Complaint

      Date:05/30/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coleman American Moving Services handled my Goverment (I work for the *********************) move for furniture items going into non-temp storage. The movers failed to add my refrigerator to the inventory list. The refrigerator is a newer ******* smart appliance with screen in the front for images and video. While they were still at our house, they failed to add the refrigerator and the supervisor left with an attitude. I have called numerous times to have them send me an updated inventory or memorandum to show that they picked up my refrigerator. I also am working with the ***************** (Mr. ****** ************************ **************) who has tried to get Coleman to do their job. Would you please assist? I'm going to ******* to support efforts there and will not return for at least 3 years to know if my refrigerator is safely in storage and, if not, able to make a claim as its not an accurate inventory. Thank you!

    • Initial Complaint

      Date:04/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Everything that could go wrong, has gone wrong.- Movers did not show up on the contracted date and did not let me know until after noon - Delivery came late after the last date of the 6 day window - After already being late by a day, was told they would come between 9-11AM, they showed up at 4:45PM (when my building was closed)- Signed a contract for unpacking services, not one box or item was removed from its box (Movers said it was too late in the day)After all of this happening, they were missing my sofa (my only major piece of furniture). They found it after 2 days and are advising that it will be delivered after 2 more weeks... Over a month after they picked it up on a RUSH shipment.Our contract states I will be reimbursed $100 for each day that the delivery is late. I am expecting $100 for the entire move being late, along with either (i) a refund for the cost of the couch, or (ii) $100 for each day that the couch is late.I have been reimbursed $0 and I was forced to miss my first day at a new job due to this move.

    Coleman Worldwide Moving, LLC is BBB Accredited.

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